Frequently Asked Questions
We've tried to gather the most-Fequently Asked Questions and other information we feel you might be looking for. Still have questions? Please contact us!
Nope! We take our American-owned and operated family business seriously and with pride. Each and every batch of our paints is hand-mixed and hand-poured in the Heart of Texas, USA!
Any white paint will NOT act the same way! When bisque is fired, it will leave tiny pores in the piece. This permits glazes to “stick to the
piece.” When using stains, pores are not a good thing. Quite the opposite. If stain is applied directly onto untreated bisque, the stain
will seep into these pores and will not be able to “move” in order to achieve the special effects stains are created for. Two coats of base
coat are necessary to completely close all the pores.
While it is VERY important to use two thin but full coats of Fashenhues white or cream base coat underneath all Fashenhues Translucent Stains, you may use either two coats of white or two coats of cream, or one cream and one white (our preference).
The main reason for this preference is that the cream shows up nicely on the white bisque, and then the white base shows nicely on the cream coat, making it easier to see what has already been covered and what still needs to be covered. It simply makes it a little easier to be sure you haven’t missed spots. Once dry, there will only be a “sheen” with no shiny areas. It’s okay to see a glint of cream through the white. Just be sure you have at least 2 coats of coverage so that when translucent colors are applied, they are more maneuverable, and will not soak into the bisque. Be careful not to use too much base coat so as to fill all the crevices you will use for the antiquing process.
Any translucent color may be used to antique. The following colors are most popular because they are neutral: S-2 Mocha, S-9 Gray, S-17 Black, S-2 Brown, S-23 Mediterranean, and S-35 Cocoa.
You can also use multiple colors on different parts of your project. An example might be a piece where S-42 Morning Glory might be great for your sky, but with logs and/or rocks at the bottom, you may wish to use S-28 Black-Brown.
We also recommend using a stiff bristled brush. The firm bristles do a better job getting into the deep crevices of the pieces
No worries! Either with the antiquing color or the Translucent Stains on top… use a baby wipe, antiquing solution or simply wipe or pat back with a piece of t-shirt (our favorite) or VIVA paper towels (they shed less) to get the desired effect.
Try adding a drop or two of Blending Media to your skin tone on a pallet. That should help the color come out more smoothly. Keep in mind, it will take a little longer to dry that way.
Yes! Any of the Translucent colors can be used to create your own custom colors.
Additionally, we are always looking for new color ideas, so feel free to pass on color suggestions!
One of our favorite suggestions is to have a flat bisque surface available at all times with which to test any of your colors you may not be familiar with. Colors, when wiped back, may look very different than when applied. This is a great reason to save a broken piece of bisque, that otherwise would go into the trash.
You’re going to love this! Simply grab a handy dandy baby wipe, wipe it off and start back over- Easy-peasey and super forgiving! 😉
But - we do recommend sleeping on it (let it sit overnight, don’t sleep on the piece itself- that would just be weird). Things almost always look better in the light of a new morning, and we are always our own worst critics!
Our favorite way to help stop this is to gently wrap the bisque with a clean piece of t-shirt and use that to hold while painting.
An option is to “set” each color with a light coat of Acrylic Clear Coat Spray to minimize the possibility of removing other colors from adjacent areas. (If you scrub hard enough, you can remove any color, sprayed or not.)
Be sure to spray several coats thoroughly after the entire piece is finished.
Please Don’t! This will ruin your colors.
If you are trying to rejuvenate a color, we recommend using a one drop of Blending Media to three drops of water ratio for the process.
You can rejuvenate a color that has dried or gotten thick in its bottle by putting ONE DROP of blending media into the jar and stirring. If it
is still too thick, add water, one drop at a time. Continue to add with a ratio of 1 drop Blending Media to 3-5 drops water, stirring until the desired consistency has been reached.
Just clean with hot soapy water, and you should be able to wash nicely off of brushes.
This being said, do not let your brushes dry with the Gloss Glaze on them. If that happens, you have a very nice poker;-)
Every piece painted with Fashenhues Translucent Stains should be sprayed with 2-3 light coats of sealer spray to “set” the colors. If the piece is going outside, 4-5 light coats are recommended.
Oh, sweet baby Jesus, please don’t!
These products are made to NOT be fired and would just burn away all your work, if not cause a fire in your kiln. That is one of our favorite things about these products. When you get your bisque looking how you would like it, then you are done! No guessing about how it will look after firing!
We accept most standard online payment methods. These include Shop Pay, VISA, MasterCard, Discover and Shopify Payments. Feel free to contact us for other payment options.
When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your
purchase amount into four equal, biweekly installment payments with 0% APR, or monthly installments with no hidden or late fees*.
*Rates from 0% APR 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses.
Of course! Fashenhues Kits and other products make perfect gifts! When ordering as a gift for someone, be sure to enter in your email address to receive all summary information but enter in the recipient’s name and shipping information. We will be sure to keep all prices and receipts out of the package.
Honestly, we don't have to answer this one very often at all. But if, after working with us to resolve whatever may be disappointing you about your purchase, you are still unsatisfied, we may be able to refund any un-opened, un-used products within 30 days of placing your order.
If you have any questions about your order, please reach out to us and allow us to make things right!
In short... anywhere you'd like us to.
But in reality, it's just a matter of how much that shipping will cost you if you are not within the continental U.S.
Fashenhues is a brand of hand-crafted products - and we do mean crafted, bottled and boxed by hand in batches. Our dedication to this level of quality can occasionally cause shipping to be a little longer than most of us has come to expect in this Prime-2-Day-Shipping world.
And of course, this can also depend on whether yours is an International or a Domestic order. All orders within the U.S. are considered domestic orders and we try to have them shipped within 2-5 business days (delivery will, of course, depend on shipping method chosen at checkout and in general, the USPS). Please see International Orders for more details.
*Shopify Pay Installments
For non-interest bearing orders, debit and credit cards are accepted
through Shop Pay. For interest bearing orders, you can only pay using a debit card.
Shop Pay Installments is only available to customers with a United
States billing address and a United States mobile phone number.
Customers with international billing addresses or phone numbers can't
use Shop Pay Installments.
Yes, 17,500 USD is the order value limit that applies to purchases using
Shop Pay Installments, including discounts, shipping, and taxes.
You can't purchase gift cards using Shop Pay Installments. If you want
to purchase gift cards along with Shop Pay Installments eligible
products, then you need to place two separate orders.
When ordering as a gift for someone, be sure to enter in your email address to receive all summary information but enter in the recipient’s name and shipping information. We will be sure to keep all prices and receipts out of the package.
No, there are no late fees if you miss a scheduled payment.
There are no late fees for customers who miss a scheduled payment.
However, partial payments or late payments might impact your credit
score, or your eligibility to use Shop Pay Installments in the future.
If you have questions about a missed installment payment, then you can contact Affirm support for assistance.
To request a refund, contact the store where you purchased your item.
Using their return policy, the store will advise if a return is
possible. If a return is possible, then the store will advise how much
the refunded amount will be. After your refund is processed, the refund
amount will be applied to your original payment method within 3-10
business days and your balance will be updated.
If your refund is
less than your total purchase balance, then it might not lower your next
payment. Instead, you can expect fewer payments, a smaller final
payment, or both.
If your refund is more than your purchase balance, then the difference is returned to your original payment method within 3-10 business days.
If your order is made with interest
payments, then the paid interest isn't refunded. When you make payments,
the funds are first applied to the accrued unpaid interest and then to
the principal. Interest is the cost of borrowing, and isn't refundable.
*Fashenhues has no affiliation or control of Shopify Pay Installments or Affirm. Information listed here is provided by Affirm and any further questions or support for their payment offerings should be directed to Affirm.